Welcome to Zenn Aura! These Policies outline the rules and regulations for using our website and purchasing our products/services. By accessing this website, you agree to comply with these terms.
1.1. This website is operated by Zennaura. Throughout the site, the terms “we,” “us,” and “our” refer to Zennaura.
1.2. By visiting or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including any additional terms or policies referenced herein.
2.1. You must be at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.
2.2. By placing an order, you warrant that you meet all eligibility criteria and that the information provided is accurate.
3.1. All prices listed on our website are in Rupees and are subject to change without notice.
3.2. We reserve the right to cancel or refuse orders if the listed price or availability information is incorrect.
3.3. Payments can be made via credit cards, UPI, or wallets. We are not responsible for delays caused by payment gateway issues.
4.1. Orders are shipped within [insert time frame] of confirmation. Delivery times may vary based on the location.
4.2. We are not liable for delays caused by natural disasters, strikes, or other unforeseen circumstances.
4.3. For international orders, customers are responsible for any customs duties or taxes applicable in their country.
To ensure fairness for both customers and our brand:
5.1. Returns and Exchanges: Products can be returned or exchanged within 7–14 days of delivery if they are unused, unopened, and in their original packaging. Items purchased on sale or as part of a promotion are non-returnable and non-refundable unless damaged in transit.
5.2. Refunds: Refunds will only be processed if the product received is defective or incorrect. Refunds are processed within 7–10 business days after the returned product has been inspected.
5.3. To initiate a return or exchange, please contact our Customer Support at connect@zennaura.in.
Note: Return shipping costs will be borne by the customer unless the product is defective or incorrectly delivered.
6.1. Orders can only be canceled within 12 hours of placing the order. Beyond this timeframe, cancellations are not allowed.
6.2. For prepaid orders, the refund will be processed to the original payment method within 5–7 business days.
7.1. Customers may create accounts on our website to access personalized services and order history.
7.2. You are responsible for maintaining the confidentiality of your account and password.
8.1. We value your privacy. Any personal information provided during registration or purchase is handled in accordance with our Privacy Policy.
9.1. All content on this site, including images, text, and trademarks, is the property of Zennaura. Unauthorized reproduction or use is strictly prohibited.
10.1. We are not liable for any damage caused by misuse of products purchased from us.
10.2. In no case shall Zennaura, our directors, employees, affiliates, or agents be held responsible for any indirect or consequential damages.
For any questions or concerns regarding these terms, please contact us at:
Email: connect@zennaura.in
Phone: +91 93553 22066