SHIPPING POLICY

We aim to deliver your orders safely and on time. Please review the details below regarding shipping and delivery.

1. Order Processing

• All orders are processed within 1–3 business days after confirmation.
• Orders are not processed or shipped on Sundays or public holidays.
• In case of high order volumes, processing may be slightly delayed.

2. Shipping Time

• Standard delivery typically takes 3–7 business days depending on your location.
• Remote or non-serviceable areas may require additional delivery time.

3. Shipping Charges

• Shipping charges (if applicable) will be calculated and displayed at checkout.
• Free shipping may be offered on selected orders or promotional offers.

4. Order Tracking

• Once your order is shipped, a tracking ID/link will be shared via email or message.
• You can use this to track your order in real time.

5. Delivery Issues

• If your order is delayed beyond the estimated time, please allow additional time due to unforeseen circumstances such as weather, logistics delays, or regional restrictions.
• In case of a lost package, support will assist after verification with the courier partner.

6. Incorrect Address

• Please ensure the shipping address is accurate at the time of placing the order.
• We are not responsible for delays or delivery failures due to incorrect or incomplete addresses.

7. Failed Delivery Attempts

• If delivery fails due to unavailability of the recipient, the courier may reattempt delivery.
• If the order is returned after multiple failed attempts, re-shipping charges may apply.

8. Damaged Package on Arrival

• If the outer packaging appears damaged, it is recommended to record a video while opening the package.
• Report any damage within 48 hours with proper proof for quick resolution.

9. Contact for Support

For any shipping-related queries, please contact customer support:

Email: zennauraofficial@gmail.com

We strive to provide a smooth and reliable shipping experience for every order.